Refund & Cancellation Policy

1. The short version

Cancel anytime — it takes the same two clicks it took to subscribe, right from your account. Your first Pro subscription is covered by a 14-day money-back guarantee: if WriteFlow is not for you, email us within 14 days of your first payment and we will refund it in full. Renewal charges are refundable where required by law and for any billing error.

2. How to cancel

• Go to Settings → Manage subscription (or the “Manage subscription” link on the pricing page). This opens your secure billing portal, powered by Creem.
• Choose Cancel subscription in the portal — no phone call, no email required, no forms.
• Cancellation stops future renewals immediately. You keep Pro access until the end of the billing period you already paid for.

3. Renewals and receipts

Pro is a monthly subscription at the price shown on the pricing page. Unless you cancel, it renews automatically each month and you are charged on the renewal date. There is no free trial, so no trial-to-paid conversion can happen without you subscribing directly. Every charge is confirmed by a receipt email from our payment provider, Creem. You can review invoices and renewal dates anytime in the billing portal.

4. How to request a refund

• Email support@getwriteflow.com from the account email, with the subject line “Refund request” and the payment receipt if you have it.
• First purchase: request within 14 days of payment for a full refund — no questions asked.
• Renewals: refunded where the law gives you a right to them, and always for duplicate charges, billing errors, or payments taken after you cancelled.
• If you believe a charge is unauthorized, contact us and your card issuer — disputing with your bank never affects your ability to also ask us.

5. How refunds are paid

Approved refunds are returned to your original payment method through Creem. Depending on your bank, funds usually arrive within 5–10 business days. We will confirm by email when the refund has been issued. After a refund, your account returns to the Free plan.

6. Disputes

Please contact us first — almost every billing issue is resolved the same day. Payments are processed by Creem as the merchant of record, so payment disputes may also be raised directly with Creem from your receipt. Nothing in this policy limits statutory consumer rights that apply to you regardless of what is written here.

7. Changes and contact

We may update this policy; the effective date above changes when we do. Questions: support@getwriteflow.com.